Shipping Policy

Upon order placement, your goods will generally be shipped out within 1-2 business days, but can vary depending on time of day when the order was placed and quantity of goods. Where this timeframe cannot be met, you will be contacted within 24 hours of placing your order to notify you of any delays. You will have an option to proceed with the notification of the delay, or an option to receive a full refund inclusive of any shipping costs.

Please note custom orders are not subject to the above shipping timeframe as the time can vary to finalise a design and receive approval.

All our products are shipped via Australia Post (Parcel Post) and once posted Cookii is no longer responsible for shipping delays.

For further information on expected timeframes once the order has been posted, you can visit